5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the service that property supervisors want, but also often do not due to a lack of continuing quality control procedures.
Security guard companies are unlike any seller a property supervisor usually hires. If you employ a painter, you can see whether they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you determine if the guard organization is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your defenses. In the majority of cases they likely are, but it’s important to implement a method of verification and quality control to ensure that problems connected with the deficiency of performing these tasks don’t start to occur.
In this article we will discuss five (5) easy actions to enhancing your safety guard service and attaining what you picture as your ideal retail security London.
Display Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can start working as security guards. If your state is among those states, ensure your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security company and ask yourself does it look decent.
It is also the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent method to display if the guard is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This first conversation will tell you a lot on what to expect from this guard and it provides you a chance to ask a different guard if you think it is necessary.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every guard to the company itself, in many cases the guard’s orientation to his assigned property is not as complete. We predict the orientation for the assigned property”Site Specific Training”. Learn What your website specific training looks like:
• Does it occur at your property?
• Just how long is each new officer trained?
• Just how long can the security firm double lender? (Double banks is the process of having a seasoned guard working in the exact same time as the new guard.)
Determine the answer to every one of these questions and make sure they match what you feel is adequate. You should even consider sitting in on your safety guard business’s orientation and your website specific training to acquire an understanding of what goes on preparing a guard to operate in your property.
Protect supervision is among the more important factors of very good security guard service. When security companies deliver poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their duties. When the guards are not being supervised, they start to feel their work is not significant and they start to find themselves as less of a part of the security team. When guards don’t feel as part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the 2 methods of remote oversight that prove most effective are:
If your guards must make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are in your property. These tracking systems allow the security guard company to monitor the time and log the action of the guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the safety guard company provides a method of making sure each guard is safe and alert. By having guards check-in frequently with the safety guard company, at least every 30 minutes, guards feel their security is important and being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out just what is happening with your safety while you are not there. During these inspections, make sure to ask your safety guards questions about their duties and responsibilities to ensure they understand their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be confident the consultant is not really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard company.